Return policy

We strive to provide you with the best possible shopping experience, but we understand that situations can sometimes arise where an item is not suitable and you wish to exchange or return it.

You may exchange or return your order within 14 days from the date you received the parcel. This means you have 14 days from receipt of your item to request a return. If more than 14 days have passed since receipt of the product, we are unfortunately unable to process a refund or exchange.

How to Start a Return To initiate a return, please contact us at contact@edward-barker.com and provide:

• Your order confirmation number
• Your first and last name
• Your email address or telephone number
• Whether you would like a refund or an exchange
• The reason for your request
• Any photographs of a defect on the item

Once we have received your request, our customer service team will forward it to the relevant team, who will review it and confirm the outcome with you.

Conditions for Return Eligibility The item must be returned in the same condition as when you received it.

The item must be returned undamaged and unwashed, in its original packaging and with all tags attached. If these conditions are not met, we reserve the right to refuse the return in accordance with our terms and conditions of sale.

If the item is not returned in the same condition as the customer received it, Edward Barker reserves the right to refuse the exchange or refund.

When Is an Exchange or Refund Not Possible? An exchange or refund is not possible if:

• The product has been damaged by the customer after receipt.
• The delivery company is unable to locate the recipient at the time of delivery. In such cases, Edward Barker accepts no responsibility.
• The delivery company has recorded that the parcel has been delivered. In such cases, Edward Barker accepts no responsibility.
• The customer has not reported a defect or provided evidence (photographs) within 24 hours of receiving the parcel.
• There is no response within 72 hours of Edward Barker replying to the return request. In such cases, the company reserves the right not to continue the returns and refund procedure.

Edward Barker reserves the right to ask the customer to send photographs of the received item showing the fault or defect.

IMPORTANT NOTE Our company strives to provide accurate and detailed information about the products on offer, including clear descriptions, technical specifications and images. However, it is important to acknowledge that individual perception may vary from customer to customer. We therefore wish to clarify that personal expectations or subjective perceptions of colour, texture, material or the aesthetic aspects of the product are not considered valid grounds for a return.

We acknowledge that each customer may have a unique perception when evaluating a product. Nevertheless, differences in subjective perception cannot be considered faults or inaccuracies in the product itself. We would also like to highlight the following important point:

Colour variations: Please note that colours of our products as displayed on our website may differ slightly from the actual colour of the item. This difference is not considered a fault or an issue and therefore does not constitute a valid reason for a return or refund, as these differences may be due to screen settings or other technical factors.

We strive to provide information that is as accurate and transparent as possible, so that our customers can make well-informed decisions. If you have any questions or concerns about products prior to purchase, we encourage you to contact us for further clarification.

1. EXCHANGES If you wish to exchange an item, you may do so for another item available on our website. The item you wish to exchange must be returned within 14 days of receiving the parcel. You will receive all instructions, including the return address, by email after contacting us. The exchange will be dispatched as soon as the parcel has been received and inspected at our main warehouse.

Please note: We do not offer returns or exchanges in the event of delivery delays. If you have any questions or concerns regarding our returns policy, please contact our customer service team at contact@edward-barker.com.

By placing an order, you confirm that you have read and accepted the returns policy.

2. REFUNDS The item must be returned with a tracking code, which you must provide to us. This allows us to know precisely when your return arrives at our warehouse, so that we can process your refund without delay. Without a tracking code, we are unable to locate your shipment and your right to a refund will be forfeited, as we cannot confirm that the order has actually been received.

IMPORTANT You may return the parcel using the logistics company of your choice. Unfortunately, we do not cover the shipping costs associated with your return, and we therefore recommend choosing the most affordable shipping option that includes a tracking code. All carriers are permitted for returns, but postage costs are the responsibility of the customer.

We will refund your purchase within 14 days of the parcel arriving at our main warehouse in Asia. The refund will be issued via the payment method used at the time of purchase, unless otherwise agreed or an internal issue arises.

Thank you for your understanding.

Contact the Seller Regarding Disputes or Chargeback Requests If the consumer wishes to raise a dispute or request a chargeback through their bank or payment provider, they are required to contact the seller first. The consumer must inform the seller of the issue in writing and give the seller the opportunity to resolve it. This can be done via email or via the contact form on our website.

If the seller does not respond within a reasonable timeframe, or if the issue is not resolved to the consumer's satisfaction, the consumer may then consider raising a dispute or requesting a chargeback. By contacting the seller first, the consumer gives the seller the opportunity to address the matter promptly and effectively without third-party involvement.