Frequently Asked Questions
What is the return period?
The return period is 30 days from the date the order is received.
How can I return my order?
You can return your order via customer service. Contact them and they will guide you through the returns process.
Can I exchange my product?
Yes, you can exchange your product if the return period is 14 days. Contact our customer service for assistance.
How long does it take to receive my refund?
On average, it takes 1 to 3 working days for the money to be credited to your account after we have received and processed your return.
Do I have to pay for return postage?
Yes, unfortunately we do not refund return postage costs. However, the purchase amount will be refunded in full following a successful return.
When can I not return my products?
You cannot return products if:
- they are damaged
- they do not comply with the returns policy
- they have been custom made
- they have been altered (by the buyer)
- they are hygiene products
- they were purchased in a sale
Can I cancel my order?
Yes, you can cancel your order, but only within 30 min of placing it, as the process will already have begun.
Are there any delivery charges?
No, delivery to UK is completely free of charge.
How can I contact customer service?
If you have any questions, comments, or need assistance, please contact our customer service team at contact@EdwardBarker.com. Our dedicated team is on hand to help you.
Do you accept different payment methods?
Yes, we accept a number of different payment methods, including credit cards and PayPal. You can view the available payment options at checkout.